Terms of Service
These terms set out the basis on which Flutterby Cleaning Co. provides cleaning services. By booking a clean with us, you agree to these terms.
Our services
We provide domestic and commercial cleaning including general maintenance cleans, deep cleans, end of tenancy cleans and commercial cleaning, along with any added extras agreed at the time of booking. The exact tasks included will be confirmed with you before your clean.
Bookings and quotes
Quotes are based on the information you provide about your property and needs. If the property differs significantly from what was described, we may need to adjust the quote. Deep cleans are subject to a minimum booking of 3–4 hours.
Payment
Payment is due on completion of the clean unless otherwise agreed. We will confirm accepted payment methods when you book.
Cancellations
If you need to cancel or rearrange, please give us as much notice as possible. We ask for at least 24 hours' notice so we can offer the slot to another customer.
Access and safety
You agree to provide safe access to the property and to let us know of any hazards, pets, or areas needing special care. We treat every home and workplace with care and respect.
Our commitment
We are fully insured and DBS checked. If you're not happy with any part of your clean, let us know within 24 hours and we'll do our best to put it right.
Liability
We take great care in your home, but we ask that fragile or valuable items are secured or pointed out in advance. Our liability is covered by our insurance. Nothing in these terms limits liability where it would be unlawful to do so.
Contact
Questions about these terms? Contact us at hello@flutterbycleaning.com or on 07563 402736.