Privacy Policy
This privacy policy explains how Flutterby Cleaning Co. ("we", "us") collects and uses your personal information when you contact us or use our website. We are committed to protecting your privacy and handling your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Flutterby Cleaning Co. provides domestic and commercial cleaning services in Kingswinford and the surrounding areas. If you have any questions about this policy or your data, contact us at hello@flutterbycleaning.com or on 07563 402736.
What information we collect
When you fill in our enquiry form or contact us, we may collect:
- Your name
- Your email address and phone number
- Your address or area
- Details about the cleaning you're enquiring about
How we use it
We use your information only to respond to your enquiry, provide quotes, arrange and carry out cleaning services, and keep in touch about your bookings. Our lawful basis for this is your consent and, once you become a customer, the performance of our contract with you.
Who we share it with
We do not sell your data. We only share it where necessary to run the business — for example, with the member of our team carrying out your clean. We may share information if required to by law.
How long we keep it
We keep enquiry details only as long as needed to respond and, for customers, for as long as you use our services plus any period required for tax and accounting purposes.
Your rights
You have the right to access the personal data we hold about you, ask us to correct or delete it, and withdraw your consent at any time. To do so, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
This website
Our website uses only the essential cookies needed to make it work. See our cookie policy for details. The website does not use tracking or advertising cookies.